Telko’s customer event in Ivalo

Customer case: flexible reservations on scheduled flights saved Telko’s trip to Ivalo

Telko is a Finnish wholesaler of plastics used in chemicals, with around EUR 105 million in net sales and 50 employees.

Telko needed to fly all of its employees to the town of Ivalo for a customer event and asked Private Skies for a quotation for a chartered flight. However, during the initial contact we informed Telko that a chartered flight would not be a cost-effective solution. We tendered for scheduled flights that would optimally meet the customer’s needs and preferences.

We provisionally booked 30 seats on a plane on behalf of Telko, leaving the customer time to arrange invitations and clarify who would travel, without worrying about the seats selling out. We kept the customer continuously up to date on when it would have to decide on the number of passengers in order to avoid additional costs.

The customer confirmed the final number of customers later, but just two weeks before the trip noticed that more seats than expected would be needed – Private Skies got to work and, on the same day, confirmed that the extra seats had been secured!

Just two days before the journey, after the expiry of the deadline for the group booking, the customer informed Telko that one further seat would be needed. Private Skies used its own credit card to book a seat and all of the passengers were able to board the plane! Before the journey, Private Skies provided the customer with an information package, including all of the details needed by the passengers during their trip.

Why Private Skies?

Our customer trusts Private Skies to arrange travel solutions because we are much more flexible than traditional travel agents. In addition, scheduled flight tickets are considerably more flexible when ordered through us than when booking them yourself on the Internet, for example.

Private Skies customers travelling on scheduled flights are served with the same passion as private aircraft passengers: all of our customers enjoy the same, first-class service!

Route

Helsinki – Ivalo – Helsinki

25 passengers
Scheduled flights

Customer’s story

“Our cooperation began when we were considering booking our own plane from Private Skies Ltd. This was not viable given the size of our group, so they offered us a scheduled flight with Finnair, which was considerably cheaper through Private Skies than with our travel agent. We were particularly delighted with the competitive price and flexibility, since changes had to be made to the journey. Customer service was excellent and I would go back to them if we needed a similar service in the future.”

Liisa Lehtonen Executive Assistant to CEO Telko Oy